Maono shipping

Shipping Notice For Our Customers

Due聽to聽the聽recent聽dramatic聽rate聽increase聽in聽logistics聽during聽the聽COVID-19聽pandemic,聽MaonoGlobal聽has聽to聽temporarily聽suspend聽free聽global聽shipping聽for聽some聽areas聽logistics聽limited,聽effective聽April聽29,聽2019.聽Details聽please聽have聽a聽look聽at聽your聽checkout

We聽at聽Maono聽greatly聽appreciate聽your聽business聽and聽will聽work聽hard聽to聽deliver聽your聽order聽when聽keeping聽the聽shipping聽cost聽as聽low聽as聽possible.聽The聽free聽shipping聽will聽return聽when聽the聽shipping聽rate聽decreases.聽

The聽new聽delivery聽dates聽are聽as聽follows:
If聽shipped聽from聽China:
Express聽Shipping:聽7-15 Days (This needs to confirm with customer service)
Standard聽Shipping: 7-30聽Days (System default channel)
If聽shipped聽from聽your聽local聽warehouse:
Standard聽Shipping:聽5-12 Days

Please聽notice:

If聽your聽local聽government聽restricts聽the聽operation聽of聽courier聽services,聽

the聽package聽may聽be聽held聽in聽the聽courier's聽warehouse聽until聽delivery聽is聽possible聽and聽we聽cannot聽intercept聽and聽cancel聽the聽transaction聽once聽the聽package聽is聽shipped.聽

Please help understanding, especially in this special period of the global epidemic.

Once the order has been dispatched, an email confirmation will be sent to the email address which left聽when your ordering.

Usually, for common items, we ship from our overseas warehouses to the United States, Canada, United Kingdom, Germany, Japan, which need5-12days. For other countries and products, we will ship we ship from our domestic warehouses, which need7-30days normally, while, for some remote places, which may cost a little longer time depending on where you are in the world.聽 If you have a tracking number sent to your email you can track your products to see the status or email us, then we聽can update the status of the order to you.

Last but still important, the global epidemic has seriously affect logistics and transportation, so some products that have been shipped will be stranded in the airport or returned. We product you against this situation,
1. Products stranded in the airport, and聽no tracking info update for聽60days, we arrange to聽reissue a new channel with a new parcel or main refund for you.
2. Products returned by logistics within 7 days after shipping, we will resend parcel through a new channel. Products returned by logistics over 7 days after shipping, we will contact you to confirm resend the parcel or refund.


Please聽contact聽directly聽via angela@maono.com聽if聽you聽have聽any聽of聽your聽concerns聽or聽questions聽regarding聽future聽or聽existing聽orders.

Thank聽you聽for聽your聽continued聽support聽and聽wish聽you聽will聽all聽stay聽safe聽and聽healthy.聽

Jane聽Jin
Sales聽Manager
Email: angela@maono.com
April聽29,聽2020
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