Maono Software End User License Agreement

Version: v1.2

Effective Date: [2026-7-21]

This Maono Software End User License Agreement (this "Agreement") is entered into between Shenzhen Maono Technology Co., Ltd. (registered address: No. 1307, 13th Floor, Building 4, Phase II of Tianan Yungu Industrial Park, Gangtou Community, Bantian Street, Longgang District, Shenzhen, China; hereinafter "Maono" or "we"/"us") and you (hereinafter "you" or "user") regarding your download, installation, and use of Maono software, including the PC/Mac client, iOS/Android mobile applications, and bundled components (the "Software").

Important Notice: The Software is intended to enhance your experience with Maono hardware (microphones, audio interfaces, etc.). The hardware's basic recording and plug-and-play functions do not depend on the Software and are not affected by your uninstalling it.

1. Acceptance and Effectiveness

1.1 This Agreement, the Maono User Privacy Policy (the "Privacy Policy"), and the Maono Subscription and Payment Terms (the "Subscription Terms") together form the legal agreement between you and us. Your use of the Software is governed by this Agreement, the Privacy Policy, and — as regards paid features — the Subscription Terms; the Privacy Policy and Subscription Terms are incorporated by reference. Ordering, billing, auto-renewal, cancellation, and refunds for paid features are governed by the Subscription Terms.

1.2 This Agreement takes effect only when you affirmatively click "I Accept" or otherwise explicitly confirm. Mere installation, opening, or use of the Software does not constitute implied acceptance. If you do not agree, stop using and uninstall the Software.

1.3 If you use the Software on behalf of an entity, you represent that you are authorized to bind that entity.

2. Definitions

2.1 Software means the Maono companion client, mobile applications, and all bundled components, updates, and documentation.

2.2 Maono Hardware means the Maono microphone, audio interface, or other hardware device you purchased.

2.3 Third-Party Components means components integrated in the Software that are owned and licensed by Maono or third-party licensors (including any third-party software provided under its own license terms). The Software is proprietary as a whole and does not become open-source by virtue of containing any third-party component.

2.4 AI Features means functionality within the Software powered by artificial intelligence or machine learning models, including but not limited to AI conversation assistant, intelligent device control (volume adjustment, EQ settings, recording controls, etc.), voice analysis, and voice cloning (where applicable). AI Features may be powered by Maono's proprietary models or by third-party model service providers.

2.5 Capitalized terms not defined here but defined in the Privacy Policy have the meanings given there.

3. License Grant

3.1 In consideration of your purchase of a Maono product and/or download of the Software and your acceptance of this Agreement, we grant you a limited, non-transferable, non-exclusive license to download, install, and use the latest version of the Software on your own devices.

3.2 The Software is intended to enhance the Maono hardware experience (e.g., EQ, lighting, AI features). The hardware's basic recording and plug-and-play functions do not depend on the Software and are not affected by your uninstalling it.

3.3 You may use the Software only for personal or internal business purposes and may not sublicense, rent, lend, or redistribute it to the public.

3.4 The Software may offer functions requiring a paid subscription or one-time purchase (the "Paid Features"). The scope, price, and availability of Paid Features are as displayed in-app and in the Subscription Terms; ordering, billing, auto-renewal, cancellation, and refunds for Paid Features are governed by the separate Maono Subscription and Payment Terms, incorporated by reference.

4. Eligibility and Minors

4.1 You represent and warrant that you have attained the legal age and capacity required in your jurisdiction.

4.2 Age thresholds by region:

- EU: the digital-consent age of your member state (minimum 13);

- United States: 13 or older (under 13: no personal data collected, and account-based cloud features not provided);

- South Korea: 14 or older with legal-representative consent;

- Mainland China: 14 or older with guardian consent;

- Other regions: 18 (or the local age of majority).

4.3 We do not knowingly collect minors' personal data without verifiable parental/guardian consent; where discovered, we delete it promptly.

5. Software Updates and Agreement Changes

5.1 We may release Software updates (patches, fixes, new features). Updates are governed by this Agreement.

5.2 Ordinary updates: we will notify you via in-app notice or push, and you may choose whether to install.

5.3 Material changes (including but not limited to: adding new categories of personal information collection, expanding data sharing scope, or substantively changing license terms or liability limits): we will give you at least 30 days' advance notice via in-app push, email, or other prominent means, and obtain your explicit confirmation again before such changes take effect.

5.4 If you disagree with a material change, you may decline and continue using the installed version; we will not, because you decline an update: (a) disable licensed functionality you obtained at the time of purchase; (b) demand forced uninstallation; or (c) terminate your right to use the purchased hardware's basic functions. Declining only means you will not receive the new functionalities (including new paid features) in that update.

6. Intellectual Property

6.1 We (and, where applicable, third-party licensors) retain all rights in the Software and its intellectual property; the Software is licensed, not sold, to you. The Software is proprietary (closed-source) software; all source code, object code, designs, documentation, and updates are the proprietary property of Maono or its licensors, protected by copyright, trade-secret, and other IP laws.

6.2 Third-Party Components: The Software may integrate components owned by third parties, provided under their own license terms (attributions in the "Third-Party Components Notice" Schedule). Nothing herein grants you any rights in third-party components or overrides those third-party license terms.

7. Restrictions

7.1 Except as expressly permitted by this Agreement or required by applicable law, you may not:

(a) decompile, reverse engineer, or disassemble the Software to attempt to obtain source code; provided that, for the purpose of achieving interoperability with another software, and where applicable law permits and you have first requested the source code from us in writing without obtaining it, you may perform the necessary reverse engineering;

(b) create derivative works based on the Software;

(d) circumvent technical protection measures of the Software;

(e) use the Software for any unlawful purpose.

7.2 You must not use the Software to infringe others' intellectual property or privacy, or to violate applicable recording-consent laws (including, without limitation, all-party-consent requirements in relevant jurisdictions).

8. AI Features

8.1 Nature and Disclaimer: The Software may include AI Features. AI Features generate output based on model inference, and such output may contain errors, inaccuracies, incompleteness, or be unsuitable for specific purposes. AI Features do not constitute professional advice (including audio-engineering advice); you should independently review AI output and verify it before relying on any recommendation. AI Features are provided "as is," and we disclaim liability for their availability, accuracy, and fitness to the extent permitted by Section 11 (Disclaimer) and Section 12 (Limitation of Liability). AI Features (or portions thereof) may be modified, suspended, or terminated due to third-party model-provider service changes, model upgrades, regulatory requirements, cost control, or business decisions. We will provide reasonable advance notice where practicable but make no guarantee as to the continued availability of AI Features. Unavailability of AI Features does not constitute a breach of this Agreement.

8.2 Input and Output Ownership:

(a) Your Input: You retain all rights in the content (text, voice, instructions, etc.) you provide to the AI Features. You grant Maono and its AI service providers a worldwide, royalty-free, non-exclusive, revocable license to process your input solely to the extent necessary to provide and improve the AI Features for you. Except as expressly stated in the Privacy Policy and with your separate consent, Maono will not use your input to train AI models.

(b) AI Output: Ownership of output generated by the AI Features (excluding protected original rights in your input) vests in you, but you bear full responsibility for its use. Given the nature of AI-generated content, Maono makes no warranty as to the originality, non-infringement, or fitness of AI output; you should review it before use.

8.3 Prohibited Uses: You must not use the AI Features to:

(a) generate or disseminate deepfakes, disinformation, fraudulent, or illegal content;

(b) create a voice clone of another person or impersonate their identity without their explicit consent;

(d) use the AI Features in a manner that infringes others' privacy, intellectual property, or personality rights;

(e) circumvent security measures or usage restrictions of the Software, Maono Hardware, or third-party services;

(f) excessively invoke the AI Features through automated means (including bots, crawlers, or bulk generation).

8.4 Device Control: AI Features may, based on your natural-language instructions and after interpreting them, generate and directly issue control commands to Maono Hardware (e.g., volume adjustment, EQ settings, recording controls). You acknowledge and agree that AI's interpretation of your instructions may contain deviations or errors, and the device commands generated may not match your expectations. You should verify whether the AI execution result conforms to your intent. We are liable only to the extent of the statutory liability preserved under Section 11.2 for any device anomaly, recording-quality degradation, data loss, or other issues arising from unclear or incomplete instructions on your part, or from AI interpretation deviations resulting in execution results that do not meet your expectations.

8.5 Third-Party Model Providers: AI Features may rely on third-party AI model service providers, treated as overseas sub-processors under the Privacy Policy and listed therein or separately published. To enable AI Features, portions of your input may be encrypted and transmitted to such third parties for processing in accordance with the Privacy Policy. Third-party model providers will not use your input to train their general-purpose models.

8.6 Abuse Indemnification: Where a third-party claim (including by an AI model provider) against Maono arises from your breach of Section 8.3, you shall bear corresponding liability per Section 13 (Indemnification).

9. Third-Party Applications

9.1 Third-party applications bundled with or callable from the Software are licensed by their respective providers under the terms shown at installation (including their privacy policies).

9.2 For third-party components pre-installed or enabled by default by us, we bear corresponding liability for issues caused by product defects; for third-party apps you install or consent to separately, the associated risk rests with that provider.

10. Data Protection and Privacy

10.1 The processing of personal information by the Software (including voice data, device information, and account information) is governed exclusively by the Privacy Policy. We collect, use, store, share, and protect your personal information per the Privacy Policy and, where applicable, comply with GDPR, UK GDPR, CCPA/CPRA, PIPL, Korea PIPA, Japan APPI, Canada PIPEDA/Quebec Law 25, Brazil LGPD, and the Australian Privacy Act.

10.2 The Software may install necessary background-service components to support core functions. We will disclose, in the Privacy Policy and software documentation, which components are installed, whether they run persistently, and how to fully uninstall them (leaving no background service).

10.3 Cross-border data transfers (including access by our China-based teams to regional data in performing support or operations, and transmission of AI Feature inputs to third-party model providers) are conducted per the Privacy Policy and the applicable transfer mechanism — for EU data exported to China, under the EU 2021/914 Standard Contractual Clauses (SCCs) with supplementary measures (encryption, least-privilege access, and Transfer Impact Assessment).

11. Disclaimer

11.1 To the maximum extent permitted by law, the Software (including AI Features) is provided "as is". Except for the data-handling commitments in the Privacy Policy and the statutory rights preserved below, we disclaim all express, implied, or statutory warranties (including merchantability, fitness for a particular purpose, and non-infringement).

11.2 This disclaimer does not apply to: death, personal injury, or property damage caused by our willful misconduct or gross negligence; and any non-excludable rights you have under applicable law (including the PRC Consumer Rights Protection Law, PIPL, and mandatory consumer protections of your place of residence). Any product warranty applicable to the hardware is governed by the hardware warranty terms.

12. Limitation of Liability

12.1 To the maximum extent permitted by law, our aggregate liability to you arising from the Software (including AI Features) is limited to the greater of: (a) the license fees you actually paid for the Software; or (b) RMB 100 where the Software is provided free of charge. This cap applies to all monetary claims (including those relating to personal-information processing, AI output, device control, and data loss), regardless of the form of action (contract, tort, or otherwise), and constitutes our entire monetary liability to you.

12.2 This cap does not apply to the exclusions in Section 11.2 (personal injury, property damage, fraud), nor does it limit non-monetary remedies you may assert under the Privacy Policy (including access, correction, deletion, and data portability).

13. Indemnification

13.1 If a third-party claim against us arises from your breach of this Agreement (including Section 7 restrictions or Section 8.3 AI prohibited uses, unauthorized voice cloning, failure to obtain consent from participants in a multi-person recording, violation of recording-consent laws, or violation of a third party's acceptable use policy (AUP) resulting in that third party bringing a claim, fine, or service suspension against Maono) or your misuse of the Software (and not from a defect in the Software or our fault), you agree to indemnify us for the directly proven losses.

13.2 This obligation does not apply to any claim arising from or relating to a defect in the Software, a security vulnerability, or our breach of the Privacy Policy in processing your personal information; such liability is governed by Sections 11, 12, and the Privacy Policy.

14. Sanctions Compliance

14.1 You shall not use the Software in any country or territory where applicable law prohibits it, nor provide the Software or services to any person or entity on sanctions lists (including, without limitation, the OFAC SDN List, and UN/EU sanctions lists).

14.2 The Software is subject to applicable export-control and sanctions laws; you undertake to comply with all such obligations and not to use the Software (including AI Features) for restricted purposes.

15. Termination

15.1 You may uninstall the Software at any time to terminate this Agreement without cause.

15.2 Upon termination: (a) your usage license ends, but the basic functions of your purchased hardware are not affected; (b) we will handle your data per the Privacy Policy, including deleting personal information upon your request; (c) hardware returns and refunds are governed by the separate hardware sales/return policy and are unaffected by termination of this Agreement.

15.3 Provisions that by nature survive termination (IP, liability limits, governing law, sanctions, confidentiality) remain in effect.

16. EU Consumer Right of Withdrawal

16.1 If you are an EU consumer, you have the right to withdraw within 14 days of receiving the Software/service, without cause or penalty.

16.2 If you expressly consent to immediate download or use within the withdrawal period and are informed that you will thereby lose the withdrawal right, the right lapses.

16.3 This section does not affect rights you have under the GDPR or other laws.

17. Governing Law and Dispute Resolution

17.1 This Agreement is governed by the laws of the People's Republic of China (excluding conflict-of-law rules).

17.2 The parties shall first seek to resolve any dispute through amicable negotiation (for up to 60 days). If negotiation fails, either party may bring the dispute before the people's court with jurisdiction at the location of Shenzhen Maono Technology Co., Ltd.; however, as a consumer, you retain the right to sue in the people's court with jurisdiction at your place of residence under applicable law.

17.3 Fees: the case acceptance fee, preservation fee, attorneys' fees, enforcement costs, and other reasonable costs arising from the dispute shall be borne by the losing party; unless otherwise provided by applicable law or ordered by a court.

17.4 Nothing in this Agreement excludes any mandatory consumer-protection rights you have under the laws of your place of residence that cannot be excluded. Where collective redress is permitted by the law of a relevant jurisdiction, this Agreement does not attempt to exclude such rights.

18. General

18.1 Entire Agreement: This Agreement (including the incorporated Privacy Policy, Subscription Terms, and attachments) is the entire agreement and supersedes all prior oral or written understandings.

18.2 Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

18.3 Language: This Agreement is executed in Chinese and English, both equally authentic; in case of inconsistency with any other translated version, the English version prevails. In judicial proceedings within Mainland China, the Chinese version prevails.

18.4 Assignment: You may not assign this Agreement without our prior written consent; we may assign upon notice.

18.5 Contact: Questions about this Agreement may be directed to info@maono.com.