Privacy Policy

1. Background

We're Maono Microphones. This Policy sets out how we handle personal information.

About Maono

We’re Hong Kong Maono Technology Co., Limited, You can learn more about us, and our products and services, on our website: maono.com.

This Policy sets out how we handle your personal information - that is, information about you and that identifies you, or can be reasonably linked to you. It applies to all the personal information we collect.

We update this Policy from time to time. You can always find the most recent version on our website at [maono.com/pages/privacy-policy]. In some cases, we may email you to tell you about changes to the Policy.

2. What personal information do we collect?We collect the information that we need to run our business and give you the products and services that you ask for.

We only collect your personal information when we reasonably need it to run our business or comply with the law.

For example:

When you register for an account on our website (for example, to register your warranty or ask for your product to be serviced), we will collect your name and email address.

When you sign up for our newsletter, we will collect your email address.

When you sign up for a competition, we will collect your name, email address and the information that you provide.

When you complete one of our surveys, we will collect your survey responses.

When you contact us, we may keep a record of that contact, including the reason for contacting us, your country, name and email address, and the information that you provide to us.

When you apply to work with us, we will collect your name, email address, street address, phone number, information about your qualifications, work history, and background.

When you are employed by us, we will collect information that we need to manage our professional relationship, such as your name, personal contact details, qualifications, work history, information about your work and performance, payment information, and health information relevant to your work or required for workplace safety.

What if you don't want to give us your personal information?

We give people the option of not identifying themselves or using a pseudonym, where it is lawful and practical.

However, in some cases, if you don't give us your personal information, we may not be able to give you the service you want or respond to your request. For example, you must identify yourself to register for an account on our website, register for a warranty or request a service.

Web statistics and analytics

When you visit our website, we may collect de-identified information such as your IP address, operating system, browser, general location, and which pages you visit. We do this to create statistics to help us understand how our site is used and to help our site function properly.

We use ‘cookies’ and similar techniques to do this; that is, small text or image files that are stored in your web browser. We use these to help our website work, help you log in and keep you logged in, personalise the content you see, and better understand how our site is used. You can turn off some cookies by changing your preferences on our website, but this may affect some site functions. 

3. How do we collect personal information?We may collect information about you when you agree.

When we need your personal information, we usually collect it directly from you and with your consent.

We may do this when you, for example, sign up for an account on our website, subscribe to our newsletters, respond to our surveys or promotions, contact us, or interact with us on social media.

We also collect personal information about:

4. Why do we collect, use and hold your personal information?We collect, use and hold your personal information to deliver our products and services and run our business.Purposes of collection

For example, we collect, use and disclose personal information for the following purposes:

We collect your personal information where:

We may also use or disclose your personal information for other purposes that are allowed or required by law.

Testimonials

Sometimes, we collect information or stories from people about their experiences with our products so we can post them on our website. When we do this, we tell those people that the information they are submitting will become public information and that Maono reserves the right to edit the information as required.

The copyright of any words and/or images in a user testimonial will remain the property of the author. The users provide a general, irrevocable, worldwide licence granted by the user to Maono to use the words and/or images for testimonials on our website and in other material at Maono’s sole discretion.

Direct marketing

Where you’ve agreed to receive information about our products or services, we may use your personal information to send you marketing messages, including offers and promotions. This may include our contacting you in a variety of ways, including by phone, SMS, and email.

You can opt-out of receiving marketing messages at any time:

We also work with online advertising partners to show you marketing messages on other websites and on social media apps. If you don’t want to see online direct marketing from us, you can change your cookie preferences on our website to turn off advertising cookies. You may still see some marketing messages from us, but they won’t be targeted.

5.Who do we share your personal information with?We share your personal information within our organization, and with our partners and suppliers.

We’re part of the Maono Group. To help run our business, we may share your personal information with the members of that group,

We sometimes work with other organisations or hire other companies to help us do our work (‘third parties’). These third parties may collect your personal information on our behalf and provide it to us. We may also share your personal information with these third parties. These may include:

When we work with third parties, we take steps to ensure they handle your personal information safely and responsibly.

6. How do we keep your personal information safe?We train our staffinhow to keep your personal information safe and secure. We use secure systems and buildings to hold your personal information. We only keep your personal information for as long as we need it or are required by law to retain it.

We store the personal information we collect in secure buildings and systems, or with our trusted service providers. Here are some examples of the things we do to protect your information.

7. What are your rights?You can ask to access the personal information that we hold about you, update or correct it, ask for a copy of it, or exercise other personal rights. To do this, we may need to first confirm your identity.What are your rights?

You have the right to:

There are some exceptions to these rights. For example:

We’ll agree to your request if it’s reasonable and lawful for us to do so. If we don’t agree, or we only partially agree, we’ll:

Is there a fee?

There is no fee to make a request. We may charge a fee to carry out some requests – such as access requests – if they are complicated or will take a long time. If there is a fee, we will let you know how much it is likely to be, so you can choose if you want to go ahead.

How long will it take?

We’ll try to carry out your request within 30 days after you make it, but complicated requests may take more time. When you make your request, we may need to confirm your identity. We do this to help keep the personal information that we hold safe.

8. Complaints

If you're concerned about how we have handled your personal information, please let us know and we'll try to fix it. If you're still not satisfied, you can contact us at our general email angela@maono.com.How can you make a privacy complaint?

If you’re concerned about your privacy or how we’ve handled your personal information, you can complain to us and we’ll try to fix it  (please contact us at our general email angela@maono.com).

How do we manage privacy complaints?

We will:

In most cases, we’ll give you a final response within 30 calendar days of receiving your complaint. If we can’t give you a response at that time, we’ll get in touch to tell you why and work out a new time frame with you.

What else can you do?

If you are not satisfied with how we have managed your complaint, you can make a complaint to the email address as below:

Email: angela@maono.com

Website: www.maono.com

9. Contact us

Please contact us if you have any questions or concerns about the way we handle your personal information, or to make a complaint.

Email:  angela@maono.com

Address: HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET, FLAT/RM 05 28/F, MONGKOK KL, Hong Kong Island Hong Kong SAR