Shipping Policy

Please read the following shipping terms carefully before purchasing MAONO products.

1.Currently some products of MAONO are only available in some countries, and some products can only be shipped from China after purchase. We will prioritize the delivery from the local overseas warehouse according to the actual situation of the order. If there is no local inventory, we will Arrange for products to be shipped from China.

2.In addition, our products are currently only sold in the following countries. If your country is not included in the shipping address, please send the product type you are interested in and the quantity to angela@maono.com, and we will get back to you if it is allowed to be delivered and quote you the delivery fee.

3. If the order is sent lost during delivery, Maono will email you and check if you'd like us to deliver another one, or we will issue a refund for you. we appreciate your understanding. please note that Maono reserves the right of final interpretation.

Please refer to the table below for the shipping countries and estimated delivery time.

Notifications for the above terms:

The above dates are estimate delivery time and are all working days. If there is a weekend, the delivery time will be automatically postponed. if your countries is too distant, it will take longer to delivery. please email to angela@maono.com If you have any doubts about the delivery of the order. If the payment is delayed, the processing time will be lengthened. Shipping costs will be automatically billed at check out based on your shipping address.The processing time of materials will be extended during the promotion period.

3. Some countries may generate tariffs for shipments from China, please know well about your country's tariff policy. All products sold by MAONO default to FOB transaction terms, and buyers will bear various taxes in their country/region. No import duties are required for shipments from local warehouses.

NOTES:

1.Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (angela@maono.com) within 48 hours of purchase, or we will ship to the address according to your order information.

2. If there is any force majeure that causes our products damaged in transit, please contact us immediately at angela@maono.com after you receive your package. And we hope to get your understanding and patience in this circumstance.

3. Please note that the notification email will be sent to the email address you left in your contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.

4. If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (angela@maono.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.

5. Please contact us at angela@maono.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.

6. If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at  angela@maono.com  within the day with pictures and/or videos.FAQs about Orders/ Deliveries / the COVID-19 virus

1.Whether global free shipping or not?

It is not global free shipping. Due to Express company's different charge standards in different countries, Free standard shipping is only available for part of the countries. We will charge for the additional shipping costs when shipping to a remote country/area or a remote area fee will be charged by the carrier.

2.Why do I need to pay for remote area fees?

Express companies (DHL, FedEx, UPS, EMS, etc.) delimit different areas as remote areas based on their standard. So we do not know whether your address is a remote area before we get your address information. Customers will need to pay for remote area fees if ship to a remote area.

3.Why my order always does not have detailed tracking information?

After you finished the payment, we need 1-3 days to handle the order, then send it to the Express company. Express company needs check and records, then arrange delivery. And due to the current control measures applied globally aimed at avoiding the diffusion of the COVID-19 virus, shipments and track info may be delayed. Please understand.

4.What's the status of my order and delivery?

You can track your order and deliveries from Your Orders. Once your order has shipped, you can find tracking information in your order details. You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.

5.Can I change the address on my order?

Customers can contact angela@maono.com to change the delivery address before we ship out the order. Once the package is shipped out, the address can’t be change, please make sure confirm the address carefully when you place the order.

Please noted that MAONO company has the right to interpret the above terms.