Official Statement and Solutions Regarding False Positives of Maono Link by Certain Security Software
Dear Maono Users,
Recently, we have received feedback from a small number of users that they encountered alerts or virus detections from security software (antivirus programs) when installing or running Maono Link. We fully recognize the critical importance of security to you and are giving this matter our utmost attention. This official statement is released to clarify the situation and provide you with solutions.
1. Core Statement: This is a "False Positive" - Maono Link is Safe
First and foremost, we solemnly assure you that Maono Link downloaded from official channels is 100% safe and free of viruses.
The alerts encountered are commonly referred to as "false positives" in the software industry. This does not mean the software itself contains malicious code, but rather a temporary “misidentification” caused by interactions between the security software’s detection mechanisms and certain new features of Maono Link.
2. Why "False Positives" Occur
● Novel Software Behavior Patterns: If our software employs the latest encryption, compression technologies, or has unique automation or system access behaviors, it might trigger alerts in the security software's "Heuristic Analysis" or "Behavioral Protection" mechanisms, mistakenly identifying it as a potential threat.
● Digital Signature & Recognition: Digital certificates from emerging or less common software developers might not yet be widely recognized and trusted by all security software vendors. New software is often subjected to stricter scrutiny compared to well-known, large-scale software.
● Delayed Security Software Database Updates: Although we have proactively submitted our software to various major security software platforms for testing and have passed , there might be delays in updating virus definition databases across millions of security software clients globally, causing some users to still encounter alerts.
● Differences in Detection Criteria: Different security software vendors employ distinct detection algorithms and judgment standards. A file might be cleared by one vendor's platform but be temporarily flagged by another.
3. Our Efforts and Measures
We always prioritize user safety and have proactively taken the following measures:
● Multi-Platform Submission for Testing: We have submitted the latest version of Maono Link to VirusTotal (an online platform integrating dozens of mainstream antivirus engines) and several major domestic/international antivirus vendors for specific testing. The scan reports confirm the software is safe and harmless.
[Click here to view the VirusTotal Scan Report]
● Actively Contacting Vendors to Resolve False Positives: We are actively communicating with security software vendors that report false positives (e.g., Norton, McAfee, Malwarebytes, Windows Defender, etc.), submitting whitelist applications to urge them to update their virus definitions promptly, aiming to resolve this issue at its root.
● Strengthening Software Identity Authentication: We have signed our software using a trusted code signing certificate to enhance its credibility.
4. Temporary Solutions for Users (Safe Usage Guidance)
Until security software databases are fully updated, if you are confident that you downloaded the software from our official website or designated official channels, you can follow the steps below to add Maono Link to your security software's "Trust Zone" (Allow List):
General Guidance:
● Download from Official Channels: Please ensure you haved downloaded the software only from our official website or authorized app stores. This is the primary condition for safety.
● Add to Trust/Allow List:
When the security software pops up a warning: Options like "Allow all actions for this program," "Add to Trust," or "Restore file" are usually available. Please select the trust action.Choosing options like "Block all actions," "Don't trust," or similar may prevent the software from running correctly.
● Manually add via security software settings:
Norton: Go to "Settings" → "Antivirus" → "Scans and Risks" → "Exclusions / Low Risks" → "Items to Exclude" → "Add" → Browse and select the Maono Link main program file (.exe) or its folder.
McAfee: Go to "PC Security" → "Real-Time Scanning" → "Excluded Files" → "Add File" → Browse and select the Maono Link main program file (.exe).
Malwarebytes: Go to "Settings" → "Allow List" → "Add" → Choose "Allow a file or folder" → Browse and select the Maono Link main program file (.exe) or its installation directory.
Windows Defender: Go to "Windows Security" → "Virus & threat protection" → "Virus & threat protection settings" → "Manage settings" → "Exclusions" → "Add or remove exclusions" → "Add an exclusion" → Select "File" or "Folder" and add the Maono Link main program (.exe) or its installation directory.
5. Our Commitment and Contact Information
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and continued support. We are committed to following up on this matter until it is completely resolved.
If you have any questions after following the steps above, or require additional assistance, please do not hesitate to contact us via:
● Customer Support Email: support@maono.com
● Official Website: https://www.maono.com
Thank you for choosing and trusting Maono Link.
Sincerely,
Shenzhen Maono Technology Co., Ltd.
November 20, 2025